If you need to meet specific customer retention targets then you’ll want to talk with our Chief Learning Officer personally about this dynamic customer retention training program. Your team will discover how a mix of business strategy, employee engagement and proven customer retention tactics can save more customers.
How can you be sure that the investment in customer retention training will give you massive ROI by reducing customer churn? You need a customer retention training program with a proven track record of improving customer retention rates.
The last team we trained saw the following results:
We listen to your goals and design how to achieve those goals. Our experience creating results in call centres, sales, and customer service allows your team to achieve their customer retention rates. Let our learning designers focus on the attitudes, behaviours and culture that produce results.
Our award-winning customer retention training facilitators and designers achieve results – from sales increases from $800m to $1.4b in one year; to a 148% increase in sales during a simple card activation conversation.
Our Customer Retention Training Program draws from several successful implementations so you receive proven techniques to save time and investment. The program focuses on application of the behaviours that produce results and removing the roadblocks to retention.
Clients who invest in this program often heed our advice – adding customer loyalty programs, changing scripts and changing coaching methods for customer retention staff. Even the most-jaded customer care staff who’ve “been there and done that”, talk about how much they learn and boast about their innovations. They own their learning, you get their results.
Doctors, lawyers, accountants, engineers, executives, IT geeks and Olympic athletes & coaches say no. Different styles of activities and challenges guarantee engagement from different participants, so we vary the activities for full engagement.
Prices vary based on the number of participants, travel, etc. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!
Yes, and accommodation is easily identified as Learn2 training programs have achieved results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.
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