CUSTOMER RETENTION TRAINING PROGRAM
Win Customer Loyalty with Our Proven Customer Retention Strategy
If you need to meet specific customer retention targets then you’ll want to talk with our Chief Learning Officer personally about this dynamic customer retention training program. Your team will discover how a mix of business strategy, employee engagement and proven customer retention tactics can save more customers.
How can you be sure that the investment in customer retention training will give you massive ROI by reducing customer churn? You need a customer retention training program with a proven track record of improving customer retention rates.
CUSTOMER RETENTION TRAINING PROGRAM RESULTS:
The last team we trained saw the following results:
- Customer retention rates rose from 56% to 89%
- The whole department’s overall save rate rose from 47% to 66%
- The Customer Retention Training Program scored 94.4% Net Promoter Score (17/18 scored 10/10)
- The facilitator scored 100% Net Promoter Score (all 18 scored 10/10)
YOU GET RESULTS USING PROVEN TECHNIQUES. WE GUARANTEE IT.
We listen to your goals and design how to achieve those goals. Our experience creating results in call centres, sales, and customer service allows your team to achieve their customer retention rates. Let our learning designers focus on the attitudes, behaviours and culture that produce results.
Our award-winning customer retention training facilitators and designers achieve results – from sales increases from $800m to $1.4b in one year; to a 148% increase in sales during a simple card activation conversation.
Our Customer Retention Training Program draws from several successful implementations so you receive proven techniques to save time and investment. The program focuses on application of the behaviours that produce results and removing the roadblocks to retention.
Clients who invest in this program often heed our advice – adding customer loyalty programs, changing scripts and changing coaching methods for customer retention staff. Even the most-jaded customer care staff who’ve “been there and done that”, talk about how much they learn and boast about their innovations. They own their learning, you get their results.
Some of the Leadership activities seems, well… wildly different! Are you sure my participants won’t think they are silly?
Doctors, lawyers, accountants, engineers, executives, IT geeks and Olympic athletes & coaches say no. Different styles of activities and challenges guarantee engagement from different participants, so we vary the activities for full engagement.
How much do these leadership development programs cost?
Prices vary based on the number of participants, travel, etc. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!
Does Learn2 accommodate those with disabilities?
Yes, and accommodation is easily identified as Learn2 training programs have achieved results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.