We have thousands of items my team has to “process” every day, many items worth millions of dollars, and generating significant revenue for us. I now more clearly see the dependencies between departments and the benefits of building bridges with the leaders in other areas of the company. I will be better prepared to streamline processes, increase revenues, and decrease costs. It’s less about quick fixes and more about long-term solutions to increasing customer and employee satisfaction.
J.D,
Associate Vice-President
Actual hands on activities were quite beneficial: It was fun, and supremely frustrating as well at times, which has helped me better understand that there are always bottlenecks (sometimes people, sometimes processes) and reinforced the fact that everyone learns at a different pace.
A.M.,
Vice President
Seeing how ‘smart efficiencies’ can influence the end result in a big way was a game-changer for me. The program also confirmed my feeling that it is most important to consider the impact of change and the actions of individuals on others, and look at planning for long-term outcomes, not just short-term results.
S.W.,
Director